Machine Manuals
Manuals are always supplied in either duplicate or triplicate with electronic medium backup. Our UK office keeps copies of all the manufacturers’ manuals for ease of ordering and to ensure accuracy. Usually the manuals include a section giving the data sheets of the commercially available parts to allow them to be purchased locally.
Spare Parts
We operate an “open spare parts system”
To illustrate this we highlight the scenario of an emergency spare part which can be dealt with in a number of ways depending on the part in question
The part can be taken from our store and sent via a commercial courier service or hand carried by one of our employees to site.
Spares can often be sourced locally by the customer with our assistance. This “open” policy means that, where possible, we will provide the original suppliers part number and the technical data sheet for the part if it is a proprietary part
If the part is a fabricated item we can email the original machining drawing of the part to allow you to manufacture on site or at a local workshop.
What if the original manufacturer no longer exists?
We are still supplying spare parts for machines originally manufactured in 1967.
If the original manufacturer no longer exists for a machine we have supplied then we endeavour to secure the full manufacturing drawings to ensure continuity of support.
We provide After Sales Service & Spare Parts for:
After Sales Service
Much of the equipment has modems, making remote diagnostics and rectification possible so that no time is lost waiting for an engineer to arrive. In fact, sometimes we fit modems with special GSM phones so that we are not reliant on the local telephone company supplying a line to us.
Additionally, service engineers are provided either by the original equipment manufacturer arranged by us or we use our own engineering resources.
This approach demonstrates how important we consider your continuing production.
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